02 4872 3722 info@shct.com.au

How Can I Use Your Service?

If you are 65 or over and wish to use our service you must first register with My Aged Care. This organisation assists you in finding aged care services. For more information about My Aged Care go to www.myagedcare.gov.au.

You can call My Aged Care on 1800 200 422. When registering with My Aged Care please advise them you’d like to use Southern Highlands Community Transport as your transport provider.

Your details will then be forwarded to Southern Highlands Community Transport by My Aged Care and one of our staff will contact you to complete an assessment (see below).

If you are under 65 and wish to become a client you can:

  • Ring our office on 4872 3722 
  • Be referred to our service by another group or organisation
  • Be referred by an existing client, friend or relative

Upon contacting our office you’ll be booked in for a phone assessment.


When you first ring us we will take your details and make arrangements for an assessment.   The assessment usually takes about 15 to 20 minutes on the phone.  The reason for the assessment is to determine whether you are eligible to use community transport services.

You will be asked for information such as:

  • Name, address and phone number
  • Next of kin
  • Local doctor
  • Medical condition if any
  • Disabilities if any
  • Your transport needs
  • Level of assistance required during transport

You will also be asked for permission to provide some of your information to government departments.  This does not include your name and address.  By providing such information, you will be assisting in the planning of future services and funding for Community Groups in your area.  You have the right to refuse your information being given to a government department.

Should your assessment be approved you will be sent an information booklet via the post.

If you are assessed as not being eligible to use our service we will suggest other services which may be more appropriate and you will be advised under what circumstances you could reapply.